General
Terms & Conditions

These General Terms and Conditions of Sale and Use (hereinafter "T&C") govern all contractual relations between the company EURL TRAVEL BEDS, operating under the brand Tuistay.com, and any natural or legal person (hereinafter "the Client") using the website www.tuistay.com to browse, book or purchase travel services.

Any use of the Site or any booking made implies full and unreserved acceptance of these T&C. The Client declares having read these conditions prior to any booking.

For the purposes of these T&C, the following terms have the meanings set out below:

• "Site" means the website www.tuistay.com and its sub-domains.
• "Service" means all services offered by Tuistay.com (flights, hotels, organised tours, transfers).
• "Client" means any natural or legal person making a booking via the Site.
• "Provider" means airlines, hotels and any other third-party service supplier.
• "Booking" means any travel service order confirmed and paid for via the Site.
• "Travel voucher" means the document confirming the booked services, sent after payment.

Tuistay.com is an ONAT-licensed online travel agency offering the following services:

• Flight ticket booking (scheduled flights, charters, connecting flights).
• Accommodation booking (hotels, residences, apartments).
• Sale of organised tours (circuits, all-inclusive stays, packages).
• Airport transfer services.
• Travel advice and assistance.

Tuistay.com acts as an intermediary between the Client and service providers. Some services may be directly operated by Tuistay.com as a tour operator.

Access to the Site and use of the Services are reserved for persons with legal capacity to enter into contracts. The Client must:

• Be at least 18 years old or act under the authority of a legal representative.
• Provide accurate, complete and up-to-date information when creating an account or making a booking.
• Hold a valid payment method accepted by Tuistay.com.
• Accept these T&C as well as the privacy policy.

Tuistay.com reserves the right to refuse access to the Service to any Client not meeting these conditions, or in the event of suspected fraud.

The booking process takes place in the following steps:

• Selection of services (dates, destinations, number of travellers, room type).
• Review of the booking summary and total price.
• Entry of traveller information (matching identity documents).
• Choice of payment method and settlement.
• Receipt of booking confirmation by email.

The booking is only final after payment confirmation and dispatch of the travel voucher by Tuistay.com. All bookings are personal and non-transferable.

Prices displayed on the Site are expressed in Algerian Dinar (DZD) and include all taxes applicable at the time of booking. These prices may include depending on the service:

• Airport taxes and fuel surcharges for flights.
• Tourism taxes for accommodation.
• Tuistay.com service fees.
• VAT at the rate applicable in Algeria.

Provider prices (flights, hotels) may vary in real time. The final applicable price is that displayed at the time of payment validation. Tuistay.com does not guarantee the permanence of displayed rates.

Tuistay.com accepts the following payment methods:

• CIB card (Algerian Interbank Card).
• Edahabia card (Algérie Poste).
• Bank transfer.
• Payment at partner agency.
• Instalment payment (subject to conditions).

Payment is secured by 256-bit SSL protocol. Bank details are not stored by Tuistay.com and are processed by certified payment providers. The charge is made at the time of booking confirmation.

After payment validation, the Client receives a summary travel voucher by email containing:

• The unique booking reference number.
• Details of the booked services (dates, hotel/flight, room/class).
• Practical information (timetables, hotel address, contacts).
• Applicable cancellation conditions.

The Client must immediately verify the accuracy of the information on the travel voucher and report any error to Tuistay.com within 24 hours.

Any request to modify a booking (dates, names, room, etc.) must be submitted in writing to contact@tuistay.com. Modification is subject to the following conditions:

• Availability with the relevant provider.
• Possible payment of modification fees set by the provider.
• Payment of Tuistay.com service fees where applicable.
• Some bookings may be non-modifiable depending on the selected rate.

Tuistay.com cannot guarantee the possibility of modifying a booking and accepts no liability in the event of impossibility of modification imposed by the provider.

In the event of cancellation, the following conditions apply depending on the time before the departure date:

• More than 30 days before departure: refund minus processing fees.
• Between 15 and 30 days: 50% refund of the total amount.
• Between 7 and 14 days: 25% refund of the total amount.
• Less than 7 days: no refund (except documented force majeure).
• No-show: no refund.

These conditions are indicative and may vary depending on the provider's specific conditions. Detailed conditions appear on the travel voucher. Any cancellation request must be sent by email to contact@tuistay.com.

Tuistay.com reserves the right to cancel or modify a booking in the following cases:

• Cancellation or modification decided by the provider (airline, hotel).
• Force majeure (natural disaster, conflict, epidemic, government decision).
• Manifest pricing error on the Site.
• Non-payment or proven fraud.

In the event of cancellation attributable to Tuistay.com, the Client will be offered either an equivalent replacement service or a full refund of amounts paid within 14 days.

Tuistay.com acts as an intermediary between the Client and providers. Its liability is limited as follows:

• Tuistay.com is not responsible for failures of third-party providers (flight cancellation, hotel closure, quality of services).
• Tuistay.com's liability is limited to the amount of the booking concerned.
• Tuistay.com declines all liability for indirect or intangible damages.
• Tuistay.com is not liable for damages resulting from force majeure.

For organised tours where Tuistay.com is the organiser, its liability is engaged in accordance with applicable Algerian regulations on travel agencies.

The Client is entirely responsible for:

• The accuracy of information provided at booking (names, dates of birth, passport numbers).
• The validity of their travel documents (passport, visa, medical certificates).
• Compliance with customs and health regulations of the countries visited.
• Any damage caused to providers or third parties during the trip.
• Additional costs resulting from incorrect information or invalid documents.

Tuistay.com offers travel insurance options at booking. These insurances may cover:

• Trip cancellation and interruption.
• Medical assistance and repatriation.
• Baggage (loss, theft, damage).
• Flight delay.

Purchasing travel insurance is strongly recommended. In the absence of insurance taken out via Tuistay.com, the Client bears all risks related to their trip. Detailed guarantees and exclusions appear in the insurance contracts provided at subscription.

It is the Client's responsibility to ensure the validity of all their travel documents:

• Passport valid for at least 6 months after the return date.
• Valid visa for countries that require one.
• Vaccination certificates required by certain destinations.
• Parental consent for minors travelling alone.
• Any other document required by the destination country's authorities.

Tuistay.com cannot be held responsible for refusal of boarding or entry to a country resulting from a defect or non-compliance of the Client's documents.

For any claim relating to a service, the Client must:

• Report any problem immediately on-site to the relevant provider.
• Submit their written claim to contact@tuistay.com within 30 days after the end of the service.
• Attach any useful supporting documents (photos, invoices, statements).

Tuistay.com undertakes to provide a response within 30 working days. In the event of a persistent disagreement, the parties will attempt to resolve the dispute amicably before any legal proceedings.

The processing of personal data collected via the Site is governed by Tuistay.com's Privacy Policy, available at www.tuistay.com/privacy-policy, and compliant with Algerian law no. 18-07 of 10 June 2018.

• Data collected is used exclusively to process bookings and improve services.
• The Client has the right of access, rectification, objection and deletion of their data.
• Data is never sold to third parties for commercial purposes.

The Site uses cookies and trackers to improve the user experience, measure audience and offer personalised deals. The types of cookies used are:

• Essential cookies: necessary for the Site to function.
• Analytics cookies: audience and performance measurement.
• Personalisation cookies: remembering user preferences.
• Marketing cookies: displaying relevant ads (with consent).

The Client can manage their cookie preferences at any time via the cookie manager accessible from the Site.

All elements of the Site (texts, images, logos, videos, architecture, source code) are the exclusive property of EURL TRAVEL BEDS or its partners and are protected by Algerian intellectual property laws.

• Any reproduction, representation or distribution, partial or total, is strictly prohibited without prior written authorisation.
• The Tuistay.com trademarks and logos are registered trademarks.
• Use of the Site for commercial purposes without authorisation is prohibited.

The Site may contain links to third-party websites. These links are provided for information purposes only. Tuistay.com:

• Does not control the content of third-party sites accessible via these links.
• Assumes no responsibility for the content, products or services offered by these sites.
• Does not guarantee the availability or security of these third-party sites.

The creation of links to the Tuistay.com Site is permitted provided it does not harm the brand's image or create confusion in users' minds.

Tuistay.com cannot be held responsible for non-performance or delay in performing its obligations in the event of force majeure, including:

• Natural disasters (earthquakes, floods, volcanic eruptions).
• Armed conflicts, terrorist acts, civil unrest.
• Epidemics, pandemics or government health measures.
• Strikes or social disruptions beyond Tuistay.com's control.
• Unforeseeable government or administrative decisions.

In the event of force majeure, Tuistay.com will inform the Client as soon as possible and seek alternative solutions together.

In the event of a dispute not resolved amicably, the parties agree to resort to a mediation procedure before any legal action. The mediator will be appointed by mutual agreement. Failing agreement, the dispute will be referred to the competent Algerian courts.

• First step: written claim to contact@tuistay.com.
• Second step: amicable mediation (60-day period).
• Third step: legal proceedings before the competent courts of Algiers.

Tuistay.com reserves the right to modify these T&C at any time, in particular to comply with legal or regulatory changes. Modifications take effect upon publication on the Site.

• The Client will be informed of substantial changes by email or notification on the Site.
• Bookings in progress remain subject to the T&C in force at the time of their conclusion.
• The applicable version is always available on the Site with its update date.

These T&C are governed by Algerian law. Any clause declared null or unenforceable does not affect the validity of the other provisions.

• The reference language of these T&C is French.
• In the event of a contradiction between a translation and the French version, the latter prevails.
• Tuistay.com's failure to exercise a right does not constitute a waiver of that right.
• These T&C constitute the entire agreement between the parties for the subject matter they define.

For any question relating to these T&C, the Client may contact Tuistay.com at contact@tuistay.com or by phone at +213 770 95 09 05.