Privacy
policy

When using our services, Tuistay.com may collect the following categories of personal data:

• Identification data: first name, last name, date of birth.
• Contact details: email address, phone number, postal address.
• Booking data: destinations, travel dates, number of travellers, preferences.
• Payment data: bank card number (processed via a secure provider), billing information.
• Browsing data: IP address, browser type, pages visited, session duration.
• Communication data: content of exchanges with our customer service.

The data collected is processed for the following purposes:

• Processing and managing your flight, hotel and travel bookings.
• Sending confirmations, vouchers and travel documents.
• Managing your customer account and booking history.
• Communication related to your bookings (modifications, cancellations, reminders).
• Improving our services and personalising the user experience.
• Sending commercial communications (with your consent).
• Complying with applicable legal and tax obligations.
• Fraud prevention and payment security.

The processing of your data is based on the following legal grounds, in accordance with Algerian law no. 18-07 of 10 June 2018 on the protection of personal data:

• Performance of a contract: processing necessary to execute your bookings.
• Legal obligation: processing required by applicable regulations.
• Consent: for marketing communications and non-essential cookies.
• Legitimate interest: improving our services and securing the platform.

Your personal data may be shared with the following categories of recipients, strictly limited to the purposes described:

• Partner hotels and accommodation providers: necessary to fulfil your booking.
• Airlines: for the issuance of your tickets.
• Payment service providers: for the secure processing of your transactions.
• Technical service providers: hosting, maintenance, analytics tools.
• Competent authorities: in the event of a legal or judicial obligation.

Tuistay.com never sells your personal data to third parties for commercial purposes.

Your data is retained for the following periods:

• Booking data: 5 years from the booking date (accounting and tax obligations).
• Customer account data: duration of account activity + 3 years after the last login.
• Browsing data: 13 months maximum.
• Payment data: strictly the time necessary to process the transaction.
• Customer communications: 3 years from the last interaction.

In accordance with law no. 18-07, you have the following rights over your personal data:

• Right of access: obtain a copy of your data processed by Tuistay.com.
• Right of rectification: correct inaccurate or incomplete data.
• Right to object: object to the processing of your data for direct marketing purposes.
• Right to erasure: request deletion of your data under certain conditions.
• Right to restriction: restrict the processing of your data in certain cases.
• Right to portability: receive your data in a structured, readable format.

To exercise these rights, contact us at: contact@tuistay.com, attaching a copy of your identity document. We are committed to responding within 30 days.

Tuistay.com implements appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure:

• SSL/TLS encryption of data exchanges on the site.
• Access to data limited to authorised staff only.
• Hosting on secure servers with access control.
• Internal procedures for managing security incidents.
• Regular assessment of security measures in place.

Some of our technical service providers may be established outside Algeria. In such cases, we ensure that data transfers are governed by appropriate safeguards (contractual clauses, certifications) to guarantee an equivalent level of protection.

Tuistay.com uses cookies and trackers to improve your experience. To learn more about our cookie practices and manage your preferences, visit our dedicated page:

• Cookie management policy available at: www.tuistay.com/cookies
• You can change your preferences at any time via the cookie manager.

Tuistay.com reserves the right to modify this privacy policy at any time. In the event of a substantial change, you will be informed by email or via a notification on the site. The current version is always available on this page with the date of the last update.

For any question relating to the protection of your data or to exercise your rights, you can contact us:

• Email: contact@tuistay.com
• Phone: +213 770 95 09 05
• Address: Algiers, Algeria

If you believe your rights are not being respected, you may lodge a complaint with the competent authority in Algeria for the protection of personal data.